Return Policy

Note: This policy excludes orders received from marketplace sellers. View our marketplace return policy.

Your satisfaction is our number one priority

If an item you ordered from Bookstores.com does not meet your expectations due to an error on our part, simply return it by mail within 14 days of receiving it for a full refund of item cost.

Yes, it's that simple!

We know that having the correct textbook is essential to success, so we try to help you get exactly what you need: If an order needs to be returned for any reason, e-mail us within 14 days of delivery for a full refund of item cost.

Guaranteed.

Please note that all returns must be received in the condition they were sold or the refund amount will be adjusted. Therefore, we strongly suggest you review our packing guidelines to ensure the safe delivery of your textbooks. All software must be returned unopened. Software that is received opened will not be accepted and will be returned to sender at the sender's expense.

Shipping, handling, and restocking fees

Shipping, handling, and restocking fees for all returns are the responsibility of the buyer except in cases of defect or inaccurate fulfillment.